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Tiffany Longworth

Site Reliability Engineer at Zapproved

Tiffany Longworth is a Site Reliability Engineer at Zapproved. She loves working at the intersection of systems and humans and cares deeply about ensuring systems work for the humans in them, not on the humans in them. She facilitates TechTown PDX AllyShift trainings, speaks regularly on change management and more whimsical topics, and was awarded the PDX Women in Tech Speaker of the Year award. She likes using her background as a Marine, her training as an English teacher, is a die hard karaoke-ist, and uses cat gifs as much as possible.

Talk Title: Measuring the Right Things

We’ve moved from waking someone up if a disk passed some arbitrary threshold to only paging off-hours when the business is impacted. Our lives have improved immensely because we learned how to measure the right things. Let’s take some of the lessons we’ve learned from monitoring and alerting and see if we can apply them to how we measure the humans in our systems. From who we see and don’t see as leaders to which candidates we think have the potential to be excellent contributors, let’s look at how we’ve been measuring humans and see if we are evaluating the right things.

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