viewing eyes design

Measuring the Right Things

We’ve moved from waking someone up if a disk passed some arbitrary threshold to only paging off-hours when the business is impacted. Our lives have improved immensely because we learned how to measure the right things. Let’s take some of the lessons we’ve learned from monitoring and alerting and see if we can apply them to how we measure the humans in our systems. From who we see and don’t see as leaders to which candidates we think have the potential to be excellent contributors, let’s look at how we’ve been measuring humans and see if we are evaluating the right things.